Last modified:20 March 2019
1. The Subscription Service
The SEOStart Subscription Service
Our online Subscription Service allows any individual or company that uses it to receive SEO services, and depending on which plan is selected, social media targeting and PPC management services. The information added when signing up to the Subscription Service is stored and managed on our service providers' servers. This information is then used to contact the individual or company that has signed up about their interest in SEOStart's services and interact with the individual or company.
This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver's license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.
2. Information we Collect
When you Visit our Website
You are free to explore the Website without providing any Personal Information about yourself. However, when you visit the Website or register for the Subscription Service, we request that you provide Personal Information about yourself, and we collect Navigational Information.
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, email address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Website, and information about you that is available on the Internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the "Navigation Information" section below. Payment information includes information we collect and process from you when you subscribe to the Subscription Service, including credit card numbers and billing information, using third-party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
When you use our services our view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, access times and referring website addresses. This information is used by SEOStart for the operation of the Subscription Service, to maintain quality of the Subscription Service, and to provide general statistics regarding use of the SEOStart Website. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
Information we Collect from Third Parties
From time to time, we may receive Personal Information about you from third-party sources including partners with which we offer co-branded services or engage in joint marketing activities, and publicly available sources such as social media websites.
Information about Children
The Website is not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 16, please contact us at email@example.com, so that we may delete the information.
3. How we Use Information we Collect
We Never Sell Personal Information
We will never sell your Personal Information to any third party.
Use of Personal Information
improve your browsing experience by personalising the Website and to improve the Subscription Service;
send information or SEOStart content to you which we think may be of interest to you by post, email, or other means and send you SEO-related communications relating to our business;
promote use of our services to you and share promotional and information content with you in accordance with your communication preferences;
provide other companies with statistical information about our users -- but this information will not be used to identify any individual user;
meet legal requirements.
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.
We use the information collected through our Subscription Service by our customers for the following purposes:
to provide the Subscription Service (which may include the detection, prevention and resolution of security and technical issues); and
to respond to customer support requests.
Legal Basis for Processing Personal Information (EEA visitors only)
If you are a visitor/customer located in the European Economic Area ("EEA"), SEOStart is the data controller of your personal information. SEOStart's Data Protection Officer can be contacted at firstname.lastname@example.org.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
Use of Navigational Information
We use Navigational Information to operate and improve the Website and the Subscription Service. We may also use Navigational Information alone or in combination with Personal Information to provide you with personalised information about SEOStart.
Customer Testimonials and Comments
We may post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorised access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organisational measures.
Social Media Features
We offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums, this information may be collected and used by others. We will correct or delete any information you have posted on the Website if you so request.
Retention of Personal Information
How long we keep information we collect about you depends on the type of information. as described in further detail below. After such time, we will either delete or anonymise your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as long as is required in order to contact you about the Subscription Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymise it or, if this is not possible, then we will securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information from the servers at an earlier date if you so request, as described in "To Unsubscribe from our Communications" below.
If you have elected to receive SEO-related communications from us, we retain information about your relevant preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
4. How we Share Information we Collect
If we (or our assets) are acquired by another company, whether by merger, acquisition or otherwise, that company would receive all information gathered by SEOStart on the Website and the Subscription Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
5. International Transfer of Information
International Transfers within SEOStart's Entities
To facilitate our global operations, we transfer information to the United Kingdom and allow access to that information from countries in which the SEOStart affiliated entities have operations for the purposes described in this policy.
International Transfers to Third Parties
6. Cookies and Similar Technologies
Third Party Tracking Technologies
7. How to Access & Control your Personal Data
Reviewing, Correcting and Removing your Personal Information
You have the following data protection rights:
You can request access, correction, updates or deletion of your personal information.
You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. Contact details for data protection authorities in the EEA, Switzerland and certain non-European countries (including the US and Canada) are available here.
To exercise any of these rights, please contact us at email@example.com. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
To Unsubscribe from our Communications
You may unsubscribe from our SEO-related communications by clicking on the "unsubscribe" link located on the bottom of our e-mails or by sending us email us at firstname.lastname@example.org. Customers cannot opt out of receiving transactional emails related to the Subscription Service.
Data Protection Officer (DPO)